FAQ's
Q: Are your items authentic?
A: Yes! We guarantee the authenticity of all our items. We only source from trusted suppliers and work with experts who specialize in identifying authentic vintage designer pieces. Each item is carefully inspected for signs of authenticity before being listed on our site.
Q: How do I know if something will fit me?
A: We include detailed measurements for every item in the product description, as sizing can vary between brands and decades. If you need any further assistance with sizing, feel free to reach out to us!
Q: Are the items pre-owned?
A: Yes, all our pieces are pre-loved vintage items, and some may show signs of wear. We carefully inspect and restore them where needed, ensuring that each item is in the best condition possible before it reaches you.
Q: Do you restock items?
A: Due to the rare nature of our inventory, we rarely restock items. When they’re gone, they’re gone! If you see something you love, it’s best to grab it while you can.
Q: How do I care for my vintage pieces?
A: Caring for your vintage clothing properly is essential to ensuring it lasts for years. We provide care instructions for each item on the product page, but in general, we recommend gentle washing or dry cleaning and storing items in a cool, dry place away from direct sunlight.
Q: Do I have to pay import tax/custom fees
A: Items are shipped from Australia and may be subject to import taxes and customs duties on the import of items. Please ensure to check the rates for your country as this is your responsibility. Payment is collected by the shipping carrier at delivery, we have no control or involvement with this. Rareality Archive is not liable for any delays with orders because of custom clearances or issues at the destination.
Q: Do items come with dust bags or authenticity cards?
A: Vintage items rarely come with their original packaging, dust bags, or authenticity paperwork, as this depends on their previous owners and how they were stored. Occasionally, we do have pieces that include original boxes, dust bags, tags, authenticity cards, or receipts. Please refer to the product description for details on what’s included with each item.